At Mei Scent, we strive to ensure your order arrives safely and promptly.

Processing Times

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Delivery times may vary depending on your location:

  • Major South African cities: 1–3 business days
  • Regional and outlying areas: 2–5 business days

Please note that delivery timeframes are estimates and may be affected by courier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Delivery cost is R150 for standard delivery. Final shipping costs are calculated at checkout based on your delivery address and order size. Any promotional free shipping offers will be clearly communicated on our website.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping information. Mei Scent cannot be held liable for delays or additional charges resulting from incorrect or incomplete delivery details.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery and include photographs of the damaged product and packaging. We will assess the claim and work towards a suitable resolution.

Refund & Returns Policy

We want you to be completely satisfied with your purchase.

Returns Eligibility

You may return unused and unopened products within 7 days of receiving your order, provided that:

  • The product is in its original packaging.
  • The product has not been used, damaged, or altered.
  • Proof of purchase is provided.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless defective or damaged upon arrival:

  • Used candles
  • Opened reed diffusers
  • Products that have been partially consumed or used
  • Gift cards or promotional items

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by contacting our customer support team with your order number and supporting photographs.

Once the issue has been verified, we may offer:

  • A replacement product
  • A store credit
  • A refund where appropriate

Refund Process

Approved refunds will be processed to the original payment method used for the purchase. Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item supplied by Mei Scent.

Contact Us

For any shipping, return, or refund enquiries, please contact us:

Mei Scent

Email: info@meiscent.co.za

Phone: +27 68 566 4107

Business Hours: Monday – Friday, 08:00 – 17:00